The CapitaLand-Microsoft partnership will also include exploring opportunities for CapitaLand to use Microsoft’s AI and cloud capabilities to better connect with customers and partners through blended omnichannel experiences. This may involve the integration of AI chatbots and voice assistants in CapitaLand’s retail and lodging properties, as well as the implementation of advanced data analytics and machine learning to personalize the customer experience.
CapitaLand Group and Microsoft have recently signed a memorandum of understanding (MoU) to collaborate on the use of artificial intelligence (AI) and advanced technologies in CapitaLand’s businesses. As part of this partnership, CapitaLand will join Microsoft Singapore’s AI Pinnacle Program, which will enable the company to leverage Microsoft’s platforms, services, and solutions to enhance customer engagement and improve operational efficiency across its funds, investments, retail, lodging, and development businesses.
One of the key areas of collaboration between the two companies will be infrastructure development, with CapitaLand using Microsoft’s Azure cloud computing platform to design and develop its data centers. This will also involve the integration of AI, data analytics, and machine learning to support CapitaLand’s digital and business transformation efforts.
Quah Ley Hoon, Group Chief Corporate Officer of CapitaLand Investment, says that this collaboration with Microsoft is a significant step in the company’s digital transformation journey. She believes that AI will play a crucial role in shaping CapitaLand’s future by driving operational efficiencies and creating value for stakeholders.
In addition to the partnership with Microsoft, CapitaLand Investment (CLI), the real asset management arm of CapitaLand, has also signed an MoU with the Singapore Business Federation (SBF). This agreement aims to establish a framework for the digitalization and integration of AI across CLI’s retail ecosystem.
As part of this framework, initiatives will include supporting the adoption and proof of concept of AI, data analytics, and cybersecurity solutions to enhance business efficiency and competitiveness. There will also be a focus on developing AI-focused competency and skills among retail tenants.
The partnership between CapitaLand and Microsoft will also explore opportunities for the use of AI and cloud capabilities to improve customer and partner experiences through omnichannel initiatives. For example, this may involve the integration of AI chatbots and voice assistants at CapitaLand’s retail and lodging properties, as well as the implementation of advanced data analytics and machine learning to personalize the customer experience. Overall, this partnership between CapitaLand and Microsoft is set to drive innovation and enhance business performance across CapitaLand’s diverse portfolio.